Customize your Production experience
Production settings are accessible from your contact ID icon menu, on the top right of your screen.
Production Settings
Platform and function based settings are provided in the production settings window.
Refresh Cache - Refresh cache to remedy any system latency or unexpected performance
Google Sync - When importing Google contacts, if contact(s) were deleted in Croogloo, then - (select from):
Add back deleted contacts
Skip deleted contact (default)
Email Drafts - Email drafts can be shared across production administrators or private to user account - (select from):
Private (default)
Share with ADMINS
Outbox Delay - set duration of delay on outbox before email is published - (select from):
2 Min.
1 Min. (default)
30 Sec.
Send Report - Distribution report listing recipients and message status should be emailed to - (select from):
Sender (default)
Reply to Address
All ADMINS
Selected distribution lists
Archive Files - set duration, day(s), files are active, to mitigate production load ((default set to 5 days)
Select Number of Days
Two Factor Authentication (2FA) - enable method that requires password and text message code to access production.
Reset Crew List Headers - reset crew listings
Frequently Asked Questions
Something isn't working, what do I do?
Something isn't working, what do I do?
First step is to reboot your device. Just like humans, sometimes tech needs a rest.
Second, follow our Best Practice Guides for step by step instructions or go through our Troubleshooting Checklist.
Before contacting Support, please confirm if the error is present on an alternate login (i.e if using Production Office login, try your personal login.)
How do I add an Admin?
How do I add an Admin?
You can "send invite" to any contact using the three-dot icon next to their name under contacts or directly from their contact card. This will prompt you to select their Security Access Level. Choose Admin.
How do I share distribution drafts with other admins?
How do I share distribution drafts with other admins?
Go to the setting page, click 'Production Settings', scroll down to "Email Drafts" and check the 'Share with Admins' box. Save your changes once complete.