FAQ - Distribution

Create a contact card for the Production Office email and set it to the Production department, and "Production Office" as position. Make sure to invite them as a user and select the Admin security settings. After validating the account, the email will show up as the reply-to address for all admins.

Easy! From Basecamp, select Track Distribution. On the left you will find the list of all distributions made by all active users. Clicking on one will show the Distribution Report. By default, Distribution Reports are emailed to the sender - this can be adjusted in Production Settings

On the Compose page, after attaching a file, an option will appear at the bottom left of the page that says: Send PDF Files as Links. Check the box to use this feature.

The email was rejected by the recipient's mail provider. This could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution

First, ensure email isn't in spam, promotional or social inboxes. If not in one of those folders, this could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution

Yes. On the right hand side under "Documents" select "Watermark". This will prompt you to select your distribution list, and file prior to customzing your watermark settings. Watermaking settings are also available when uploading a file for the first time.

In the compose page, after drafting your email, place the cursor where you would like to personalize your message. In the formatting header on the right side, select "Insert Recipient Name(s)". You will be prompted to choose between First or Last Name.

You can add someone to a distribution list when adding their contact information by checking the relevant distro lists. You can also navigate to the Distribution and Lists section, click on Non-Member and select individuals to add to the list.

To add additional recipients manually, type in the new email addresses when selecting recipients and hit enter.

From the Distribution and Lists section, click on the list you want to edit and find the name you wish to remove from the Member view. Select individuals and click "Remove".

When adding contacts, you can add their start and end dates. By saving these dates to your contacts, you will be prompted to remove them from your recipient list once they've wrapped.

On the compose page, expand the Text (SMS) box. Type in your message and it will be delivered to your recipients that have phone numbers attached, along with your emailed distribution.

Navigate to the Sent folder and click the message you wish to forward. Select 'View Message', then click 'Forward' and continue to add the desired recipients.

Navigate to the Sent folder and click the message you wish to copy the recipients from. Click 'View Message' and select Copy Recipients.

Go to the setting page, click 'Production Settings', scroll down to "Email Drafts" and check the 'Share with Admins' box. Save your changes once complete.

All outgoing distribution is held for 1-2 minutes. In this time, you can go into your inbox and use the 'abort' function. This will stop the email from going out and place it in your drafts folder for further review and/or editing. To edit your outbox settings, navigate to Production Settings.

Navigate to the Settings page, click 'User Settings' and scroll to 'Email Signature'. Click the pencil icon to edit your signature and save the changes.

We've made this easy for you! Go to edit the cast's contact information. Beside add agent, either link an existing agent or add a new agent. Save the changes to make sure the whole entourage is in the know.