How do I set Prod Office as the reply-to address?
How do I set Prod Office as the reply-to address?
Create a contact card for the Production Office email and set it to the Production department, and "Production Office" as position. Make sure to invite them as a user and select the Admin security settings. After validating the account, the email will show up as the reply-to address for all admins.
How do I know my email was successful?
How do I know my email was successful?
Easy! From Basecamp, select Track Distribution. On the left you will find the list of all distributions made by all active users. Clicking on one will show the Distribution Report. By default, Distribution Reports are emailed to the sender - this can be adjusted in Production Settings
How do you send a PDF as a link?
How do you send a PDF as a link?
On the Compose page, after attaching a file, an option will appear at the bottom left of the page that says: Send PDF Files as Links. Check the box to use this feature.
One of my contacts keeps dropping from distribution
One of my contacts keeps dropping from distribution
The email was rejected by the recipient's mail provider. This could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution
Crew member is not receiving distribution
Crew member is not receiving distribution
First, ensure email isn't in spam, promotional or social inboxes. If not in one of those folders, this could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution
Can I watermark documents?
Can I watermark documents?
Yes. On the right hand side under "Documents" select "Watermark". This will prompt you to select your distribution list, and file prior to customzing your watermark settings. Watermaking settings are also available when uploading a file for the first time.
How do I personalize my mass distributions?
How do I personalize my mass distributions?
In the compose page, after drafting your email, place the cursor where you would like to personalize your message. In the formatting header on the right side, select "Insert Recipient Name(s)". You will be prompted to choose between First or Last Name.
How do I add someone to a distribution list?
How do I add someone to a distribution list?
You can add someone to a distribution list when adding their contact information by checking the relevant distro lists. You can also navigate to the Distribution and Lists section, click on Non-Member and select individuals to add to the list.
How do I add a daily to distribution?
How do I add a daily to distribution?
To add additional recipients manually, type in the new email addresses when selecting recipients and hit enter.
How do I remove someone from a distribution list?
How do I remove someone from a distribution list?
From the Distribution and Lists section, click on the list you want to edit and find the name you wish to remove from the Member view. Select individuals and click "Remove".
What's the easiest way to remove crew from distribution after they've wrapped?
What's the easiest way to remove crew from distribution after they've wrapped?
When adding contacts, you can add their start and end dates. By saving these dates to your contacts, you will be prompted to remove them from your recipient list once they've wrapped.
How do I send a text message with distribution?
How do I send a text message with distribution?
On the compose page, expand the Text (SMS) box. Type in your message and it will be delivered to your recipients that have phone numbers attached, along with your emailed distribution.
How do I forward distribution?
How do I forward distribution?
Navigate to the Sent folder and click the message you wish to forward. Select 'View Message', then click 'Forward' and continue to add the desired recipients.
How do I copy recipients from a past distribution?
How do I copy recipients from a past distribution?
Navigate to the Sent folder and click the message you wish to copy the recipients from. Click 'View Message' and select Copy Recipients.
How do I share distribution drafts with other admins?
How do I share distribution drafts with other admins?
Go to the setting page, click 'Production Settings', scroll down to "Email Drafts" and check the 'Share with Admins' box. Save your changes once complete.
What is the Outbox for?
What is the Outbox for?
All outgoing distribution is held for 1-2 minutes. In this time, you can go into your inbox and use the 'abort' function. This will stop the email from going out and place it in your drafts folder for further review and/or editing. To edit your outbox settings, navigate to Production Settings.
How do I set a signature for distribution?
How do I set a signature for distribution?
Navigate to the Settings page, click 'User Settings' and scroll to 'Email Signature'. Click the pencil icon to edit your signature and save the changes.
How do I make sure agents are always on cast distribution?
How do I make sure agents are always on cast distribution?
We've made this easy for you! Go to edit the cast's contact information. Beside add agent, either link an existing agent or add a new agent. Save the changes to make sure the whole entourage is in the know.