How do I set Prod Office as the reply-to address?
How do I set Prod Office as the reply-to address?
Create a contact card for the Production Office email and set it to the Production department, and "Production Office" as position. Make sure to invite them as a user and select the Admin security settings. After validating the account, the email will show up as the reply-to address for all admins.
How do I know my email was successful?
How do I know my email was successful?
Easy! From Basecamp, select Track Distribution. On the left you will find the list of all distributions made by all active users. Clicking on one will show the Distribution Report. By default, Distribution Reports are emailed to the sender - this can be adjusted in Production Settings
How do you send a PDF as a link?
How do you send a PDF as a link?
On the Compose page, after attaching a file, an option will appear at the bottom left of the page that says: Send PDF Files as Links. Check the box to use this feature.
One of my contacts keeps dropping from distribution
One of my contacts keeps dropping from distribution
The email was rejected by the recipient's mail provider. This could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution
Crew member is not receiving distribution
Crew member is not receiving distribution
First, ensure email isn't in spam, promotional or social inboxes. If not in one of those folders, this could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution
Can I watermark documents?
Can I watermark documents?
Yes. On the right hand side under "Documents" select "Watermark". This will prompt you to select your distribution list, and file prior to customzing your watermark settings. Watermaking settings are also available when uploading a file for the first time.
How do I personalize my mass distributions?
How do I personalize my mass distributions?
In the compose page, after drafting your email, place the cursor where you would like to personalize your message. In the formatting header on the right side, select "Insert Recipient Name(s)". You will be prompted to choose between First or Last Name.