Tracking a distribution is key at the start of a show as this is when most address errors are encountered and when mail servers can miscategorize emails as spam.
Step 1: Start by selecting the Track distribution shortcut from Basecamp.
Alternatively, reach the same feature by clicking on Distribution and then Sent.
Step 2: The left column displays a list of every distribution sent by all admins.
Step 3: Click on any distribution from the list. This action opens the distribution report. Distribution status is classified into 2 groups, success (green) and failure (red).
Successfully distributed messages are grouped by Sent, Received, and Opened.
Sent: The email was processed successfully by Croogloo and sent to the recipient's mail provider.
Received: The recipient has received the email in their inbox, it may have been opened or viewed already.
Opened: The recipient has opened the email, guaranteed.
Failed messages are segmented by Bounced, Deferred, and Dropped.
Bounced: The email was rejected by the recipient's mail provider, this could be due to an incorrect email or the mail provider marking the email as spam. Validate the recipient's email address is spelled correctly and try sending the email again.
Deferred: The email has been sent but the recipient's mail provider was not yet ready to accept it. They may receive it within 72 hours. It's best to try sending the email again to this recipient.
Dropped: The email was not sent to the recipient. They may have marked your email address as SPAM. Please ask the recipient to check their spam settings and try sending the email again.
Reports via Email
This feature allows you to receive status reports via email, making it easier to monitor the receipt of your distributions.
Step 1: Start by navigating to your settings.
Step 2: Proceed to the production settings.
Step 3: Select where you would like distribution status emails sent. Options include: to the Sender, to the Reply-To address, to All Admins on your show. Any combination is possible
Step 4: You may also choose to receive reports for only selected distribution lists.
Multiple lists may be selected.
Reports are emailed 15-20 minutes after publishing your message, and always accessible from the Sent folder, providing live reporting of your recipients.
If any recipients are bounced from the message, a unique email will be sent to production alerting you to the message failure.