Start by pulling up the message you would like to track.
Step 1: Select Distribution, the Sent.
Step 2: Click on the sent distribution.
This action opens the distribution report. Distribution status is classified into 2 groups, success (green) and failure (red).
Successfully distributed messages are grouped by Sent, Received, and Opened.
Sent: The email was processed successfully by Croogloo and sent to the recipient's mail provider.
Received: The recipient has received the email in their inbox, it may have been opened or viewed already.
Opened: The recipient has opened the email, guaranteed.
Failed messages are segmented by Bounced, Deferred, and Dropped.
Bounced: The email was rejected by the recipient's mail provider, this could be due to an incorrect email or the mail provider marking the email as spam. Validate the recipient's email address is spelled correctly and try sending the email again.
Deferred: The email has been sent but the recipient's mail provider was not yet ready to accept it. They may receive it within 72 hours. It's best to try sending the email again to this recipient.
Dropped: The email was not sent to the recipient. They may have marked your email address as SPAM. Please ask the recipient to check their spam settings and try sending the email again.
Frequently Asked Questions
How do I know my email was successful?
How do I know my email was successful?
Easy! From Basecamp, select Track Distribution. On the left, you will find the list of all distributions made by all active users. Clicking on one will show the Distribution Report. By default, Distribution Reports are emailed to the sender - this can be adjusted in Production Settings.
Why didn't I receive an email for a specific department?
Why didn't I receive an email for a specific department?
All submitted reports are distributed to the Accounting email address designated as ADMIN security group.
If a specific department is missing, the report was not processed successfully requiring another attempt to submit. Since Accounting have ADMIN access, you can retrieve the report on demand:
Log-in to https://app.mycroogloo.com/
Switch to the required department
Review to ensure all times have been entered
Select "Submit" at the bottom of the page
Why isn't a crew member included on the report?
Why isn't a crew member included on the report?
They may be marked as "Not In". Please make sure that they are marked as either "Weekly" or "Daily". To fix this, go to Order Members and select the appropriate report you wish the crew member to appear on.