Your browser is most likely blocking the authentication pop-up. Follow browser instructions to enable -

Chrome: Go to Settings > Privacy and Security > Site Settings > Pop-ups and redirects. Allow pop-ups for your site.

Safari: Go to Preferences > Websites > Pop-up Windows. Set your site to "Allow."

Firefox: Go to Settings > Privacy & Security > Permissions. Click "Exceptions" under Pop-ups and add your site.

Edge: Go to Settings > Cookies and Site Permissions > Pop-ups and redirects. Allow pop-ups for your site.

After enabling, refresh the page and try logging in again.

If you are in the production office with Admin access, please login here:
​https://ui.mycroogloo.com/
​
If you are Crew looking to complete Daily Time Reports, please login here:
https://app.mycroogloo.com/

Try these if you have issues logging in:
- Verify that you are using the correct login credentials.
- Verify you have validated your account via the invitation email.
- Verify you have been invited to the production on Croogloo.
- Reset your password if necessary.
- Check if the Caps Lock key is enabled or disabled.

From any page, click on the user menu button located at the top right corner. Select Switch Production. Click on the production you would like to switch to.

Please contact a show's admistrator (usually a production office staff) to be added as a User. Croogloo is not authorized to manage inquiries related to individual production account access.

Please contact a show's admistrator (usually a production office staff) to be removed as a User or from distribution from a show. Croogloo is not authorized to manage inquiries related to individual production account access.

If you have not received an invite, contact your production office administrators to get an account launched.
If you received an invite but are unable to find it in your inbox, navigate to mycroogloo.com and click "Forgot Password."

If locked out, please contact production office administrators who can send you a new invite.

To change your password, go to mycroogloo.com (or ui.mycroogloo.com for the New User Experience), click "Forgot Password," and enter your email. Follow the instructions in the recovery email to enter a temporary password and set a new one. Make sure your email and password are entered correctly, and remove any extra spaces if copying and pasting.

Side Kit trial is 1 day and Report or Distribution Kits are 5 days

Upgrades, or changes to your kit subscription can be made throught your profile icon located at the top right corner of your screen and select Manage Subscription. Your request for changes will be submitted to the support team for implementation. Please note this option is only available for administrators.

From the User icon located at the top right corner of every page in Croogloo, indicated by a double initial, select "End Subscription" from the options. Please note this option is only available for administrators.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Billing Team at [email protected]

Invoices and receipts are automatcially issued via email on your billing cycle close and upon payment receipt. Should you need to request one, please fill out a Billing Request (available through the chat icon below) to submit your request.

Our business tax number can be found on all of our invoices and receipts. Should you require any more details, please fill out a Billing Request (available through the chat icon below) to submit your request and select Tax Form Request.

Pricing can be found on our website here. To request a quote for Distribution, fill out our form here.

It can take up to 1 week to process a quote request. While you wait for us to provide your quote, go ahead and launch your account to get started with distro right away!

We offer discounts for our Distribution Kit. Fill out our quote form here to learn more.