Before reaching out to our support team, please follow this troubleshooting checklist to help identify and potentially resolve any issues you may be experiencing. We know, we know, it's tedious, but we promise most of the time it'll solve any performance issues you are experiencing 🔧
Check internet connection:
Ensure you have a stable connection
Test your internet speed to rule out any connectivity issues
Clear browser cache:
On your browser, go to settings and clear the browsing history, cookies, and cached images.
If you continue to experience issues, try accessing Croogloo using an incognito or private browsing window.
Clear Croogloo Cache:
Within the Croogloo platform, navigate to Settings.
Select Production Settings and choose Refresh Cache.
Restart your browser and login.
Switch Browsers:
Croogloo is best optimized for the latest versions of Google Chrome and Firefox.
If you are using Safari, please try an alternative browser.
Login Issues:
Verify that you are using the correct login credentials.
Verify you have validated your account via the invitation email.
Verify you have been invited to the production on Croogloo.
Reset your password if necessary.
Check if the Caps Lock key is enabled or disabled.
Display Issues:
Try accessing Croogloo from a different browser or device to see if the issue persists.
Admin Login:
If you are an admin experiencing login issues, try switching accounts from Production Office to your personal account or vice versa.
Use the appropriate login credentials for the desired account type.
Reset your password via the login page.
Check Permissions & Access:
If you are a Crew member, ensure you are accessing the appropriate sections of Croogloo.
Contact your admin for any access related requests.
Contact your admin if you need additional access or encounter any issues related to permissions.
Hardware:
Restart device.
Check for any device software updates and complete if necessary.
Daily Time Report Feature:
Ensure you have been given permissions suitable for desired actions.
If you are Crew: please login to https://app.mycroogloo.com/ to complete DTRs.
If you are Admin: please login to https://www.mycroogloo.com/ to view reports.
If you are experiencing display issues, please follow cache and browser troubleshoots.