You need to parse the script. You can do this by selecting 'Parse Script' from the script menu (the three-dot icon). This will update the data.
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If there's no change, try again using a different version and color to ensure the file isn't blocked by a cache.

Check the format of your script file. It should be a PDF, not an image file stored as a PDF. You can check this by clicking on the page
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If the entire page highlights, it's an image file and this has caused a processing error.

If scenes are not displaying as expected, it's possible that the file has cached data in the PDF. In this case, contact the script coordinator for an updated version to resolve the issue.

If you are in the production office with Admin access, please login here:
​https://ui.mycroogloo.com/
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If you are Crew looking to complete Daily Time Reports, please login here:
https://app.mycroogloo.com/

Try these if you have issues logging in:
- Verify that you are using the correct login credentials.
- Verify you have validated your account via the invitation email.
- Verify you have been invited to the production on Croogloo.
- Reset your password if necessary.
- Check if the Caps Lock key is enabled or disabled.

From any page, click on the user menu button located at the top right corner. Select Switch Production. Click on the production you would like to switch to.

Please contact a show's admistrator (usually a production office staff) to be added as a User. Croogloo is not authorized to manage inquiries related to individual production account access.

Please contact a show's admistrator (usually a production office staff) to be removed as a User or from distribution from a show. Croogloo is not authorized to manage inquiries related to individual production account access.

If you have not received an invite, contact your production office administrators to get an account launched.
If you received an invite but are unable to find it in your inbox, navigate to mycroogloo.com and click "Forgot Password."

If locked out, please contact production office administrators who can send you a new invite.

You can "send invite" to any contact using the three-dot icon next to their name under contacts or directly from their contact card. This will promp you to select their Security Access Level. Choose Admin.

Make sure to "send invite" to your crew member using the three-dot icon next to their name under contacts or directly from their contact card. This will promp you to select their Security Access Level. Choose DTR. DTR permission can be reviewed and edited under the Security tab.

Find and click the "Add Contact" widget at the top right corner of every page in Croogloo. From here, select vCard to drag and drop a file, Google Contact Import to sync with a google account to import contacts, or finally Template to drag and drop a completed Excel form - this template automatically downloads when selected or can be found under the Templates tab.

Under "Contacts" and "Distribution" or "Distribution" and "Lists", select Export from the cog wheel icon labeled "List Options". Here you will be prompted to select the distrubtion list for export. You may export as vCard, Excel Sheet or Google Contacts.
At this time, single contacts cannot be exported.

Inviting a crew member to become a Croogloo user is easy. Using the three-dot icon next to their name under contacts or directly from their contact card, selected "Send Invite". This will prompt you to select their Security Access Level. Choose Crew. Crew permission can be reviewed and edited under the Security tab.

Inviting a crew member to become a Croogloo user is easy. Using the three-dot icon next to their name under contacts or directly from their contact card, selected "Send Invite". This will promp you to select their Security Access Level. Choose Crew. Crew permission can be reviewed and edited under the Security tab.

Linking is as simple as going into your cast contact card, and under Agent selecting their representative. If the agent contact hasn't been added yet, you can add their details there. This process can also be done the other way around, by going to an Agent contact card and selecting the talent they represent. Please note, contacts have to be categorized as "Cast" and "Agent" for this feature to become available.

Create a contact card for the Production Office email and set it to the Production department, and "Production Office" as position. Make sure to invite them as a user and select the Admin security settings. After validating the account, the email will show up as the reply-to address for all admins.

Easy! From Basecamp, select Track Distribution. On the left you will find the list of all distributions made by all active users. Clicking on one will show the Distribution Report. By default, Distribution Reports are emailed to the sender - this can be adjusted in Production Settings

On the Compose page, after attaching a file, an option will appear at the bottom left of the page that says: Send PDF Files as Links. Check the box to use this feature.

The email was rejected by the recipient's mail provider. This could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution

First, ensure email isn't in spam, promotional or social inboxes. If not in one of those folders, this could be related to an incorrect email or the email being flagged as spam. Validate the spelling of recipient's email address, review recipient spam filters, and try sending the email again. Bounce notifications will be sent independently of the tracking report, should any of your recipients fail to receive the message.
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View our troubleshooting guide here for more. https://support.croogloo.com/en/articles/9010757-best-practices-distribution

Yes. On the right hand side under "Documents" select "Watermark". This will prompt you to select your distribution list, and file prior to customzing your watermark settings. Watermaking settings are also available when uploading a file for the first time.

In the compose page, after drafting your email, place the cursor where you would like to personalize your message. In the formatting header on the right side, select "Insert Recipient Name(s)". You will be prompted to choose between First or Last Name.

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Invited department delegate have access to DTRs for their department only. Department delegate must be invited by account ADMINs to access DTRs.

ADMIN accounts access all departments.

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

If a specific department is missing, the report was not processed successfully requiring another attempt to submit. Since Accounting have ADMIN access, you can retrieve the report on demand:

All submitted reports are distributed to the Accounting email address designated as ADMIN security group, no further account registration or password set-up is required. Once the designated address is set, the reports will automatically publish to that email.

All submitted reports are distributed to the email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

All submitted reports are distributed to the email address designated as ADMIN security group.

Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Admins have access to all departmental daily time reports. If you wish to submit times on behalf of a department you may:

Please ensure that:

They may be marked as "Not In". Please make sure that they are marked as either "Weekly" or "Daily".

To fix this, go to Order Members and select the appropriate report you wish the crew member to appear on.

1) Create a new security group

2) Add member to new security group

3) Set RW permissions for Email and Contacts and other needed access

4) Set NO or RO for all other permissions they don't require access to

All submitted reports are distributed to the email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

DTRs contain a sheet dedicated to the DPR grid, compiling all times for departments submitted into a table on the final sheet of the report, labelled "DPR GRID".

If you are still logged in to an old production, navigate to the menu bar and select "Switch Production":

If you are having issues accessing your production please ensure:

To change someone from a daily player to a weekly player select "Order Members" from the menu:

Beside the name of the person you would like to make a weekly crew member, select Weekly:

https://app.mycroogloo.com/

To Add members to your department, click on the + icon to the right of "Crew Members":

To Remove members from your department, select "Order Members" from the menu:

Select "Not In" to remove from view:

If you are having issues accessing the DTR please ensure:

DTRs submitted through the week can be generated into a Weekly Timesheet in your preferred payroll format.

To publish a Weekly Timesheet click submit, then Submit Weekly:

Yes! Under "Documents" and "Files" click on the "+Create" button and select whether you would like a folder, or shared folder. You can name and move the folder to whereever you wish

Under "Documents" and "Files" You can easily download one or all of your folders and documents by checking the box on the left side and under "Options" selecting "Download as Zip". This will save your files to your local drive.

Once you have connected to your Studio Cloud service or created your own Studio Hub, you can publish to studio on a file or folder level by using the 3-dot icon or selecting documents and going to "options". Select Publish to Studio to add the selected document(s) to the cloud.

If clearing browser and production setting cache does not work, try accessing Croogloo from a different browser or device to see if the issue persists.

Ensure you have the correst security access. If clearing browser and production setting cache does not work, try accessing Croogloo from a different browser or device to see if the issue persists.

If one or some recipients are experiencing issues with receiving distribution, they can resolve the issue by:
- Updating inbox settings: Store production email address in their contacts and mark it as a safe sender.
- Reviewing inbox folders: Check spam and promotions folders and search the inbox by subject line or production name.
- Private servers: This must be cleared by the private server. Croogloo has no control over private servers.

This can be done by going to "Settings" and under "Production Settings". The first option is a "Refresh Cache" button.

To clear your browser cache, go to the settings or options menu, find "Privacy," "History," or "Clear browsing data," and select "Cached images and files." Choose a time range (e.g., "All time") and confirm to clear the cache.

If clearing browser and production setting cache does not work, try accessing Croogloo from a different browser or device to see if the issue persists. Confirm if other members of your team are having the same issue. If the issue persists submit an inquiry form for a member of our team.

No problem. Navigate to the log in page (https://ui.mycroogloo.com/#/login) and click on "forgot password". You will be promted to enter your email to receive next steps to creating a new password. A recovery email will be sent to you. Enter the temporary password from the recovery email and set a new password. Please make sure your email and password are entered correctly. If copy/pasting, make sure no extra spaces were included, which would result in the log-in failing.

You can "send invite" to any contact using the three-dot icon next to their name under contacts or directly from their contact card. This will promp you to select their Security Access Level. Choose Admin.

Removing an Admin can only be done through the Security Groups tab. Select Admin, find and select the person you would like to remove and click on Remove Selected.

Under Security and Groups, ensure that the user is listed as an Admin, and that all premissions are acurrately listed as RW for admins. Next, confirm with the User that they have validaded their User status through the invitation email sent upon invite. Also ensure the user clears their cache to erase any stale data.

Side Kit trial is 1 day and Report or Distribution Kits are 5 days

Upgrades, or changes to your kit subscription can be made throught your profile icon located at the top right corner of your screen and select Manage Subscription. Your request for changes will be submitted to the support team for implementation. Please note this option is only available for administrators.

From the User icon located at the top right corner of every page in Croogloo, indicated by a double initial, select "End Subscription" from the options. Please note this option is only available for administrators.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Billing Team at [email protected]

Invoices and receipts are automatcially issued via email on your billing cycle close and upon payment receipt. Should you need to request one, please fill out a Billing Request (available through the chat icon below) to submit your request.

Our business tax number can be found on all of our invoices and receipts. Should you require any more details, please fill out a Billing Request (available through the chat icon below) to submit your request and select Tax Form Request.

Have a question? Please fill out an Inquiry Form (available through the chat icon below)
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Find a bug? Please complete our Bug Report (available through the chat icon below)

First step is to reboot your device. Just like humans, sometimes tech needs a rest.
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Second, follow our Best Practice Guides for step by step instructions or go through our Troubleshooting Checklist.
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Before contacting Support, please confirm if the error is present on an alternate login (i.e if using Production Office login, try your personal login.)

Have a question? Please fill out an Inquiry Form (available through the chat icon below)
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Find a bug? Please complete our Bug Report (available through the chat icon below)

No. The fastest way to troubleshooting any issues is to follow the guides provided on our Support Site. If you can't find a solution through our articles, you can get in touch through the chat icon below.