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Time Reports ⏰
FAQ Daily/Weekly Time Reports
FAQ Daily/Weekly Time Reports

Frequently asked questions

Updated over a week ago

ACCOUNTING

Where do I find the DTRs?

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Where do I find the Weekly Timesheets?

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Who has access to DTRs?

Invited department delegate have access to DTRs for their department only. Department delegate must be invited by account ADMINs to access DTRs.

ADMIN accounts access all departments.

Why didn't I receive an email for a specific department?

All submitted reports are distributed to the Accounting email address designated as ADMIN security group.

If a specific department is missing, the report was not processed successfully requiring another attempt to submit. Since Accounting have ADMIN access, you can retrieve the report on demand:

  1. Switch to the required department

  2. Review to ensure all times have been entered

  3. Select "Submit" at the bottom of the page

Do I need to sign-in to Croogloo?

All submitted reports are distributed to the Accounting email address designated as ADMIN security group, no further account registration or password set-up is required. Once the designated address is set, the reports will automatically publish to that email.

ADMIN

Where do I find the DTRs?

All submitted reports are distributed to the email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Where do I find the Weekly Timesheets?

All submitted reports are distributed to the email address designated as ADMIN security group.

Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

How do I complete a DTR on behalf of a department?

Admins have access to all departmental daily time reports. If you wish to submit times on behalf of a department you may:

  1. Switch to the required department

  2. Enter crew times

  3. Select "Submit" at the bottom of the page

Why aren't I receiving the DTR emails?

Please ensure that:

  1. Reports have not been delivered to spam folder

  2. You have been invited to the production on Croogloo as an Admin user

  3. Check for a typo in the stored email address

Why isn't a crew member included on the report?

They may be marked as "Not In". Please make sure that they are marked as either "Weekly" or "Daily".

To fix this, go to Order Members and select the appropriate report you wish the crew member to appear on.

How does someone still send distro without receiving DTR emails?

Note: If you grant a user ADMIN permissions, they will receive the DTR reports - which is why we recommend creating the new security group with the permissions desired.

ADs

Where do I find the DTRs?

All submitted reports are distributed to the email address designated as ADMIN security group.

DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.

Where is the DPR grid?

DTRs contain a sheet dedicated to the DPR grid, compiling all times for departments submitted into a table on the final sheet of the report, labelled "DPR GRID".

CREW

I'm logged into an old Production instead of my current one

If you are still logged in to an old production, navigate to the menu bar and select "Switch Production":

If you are having issues accessing your production please ensure:

  1. You have been invited to Croogloo

  2. Activated your account via your email invitation

  3. Clear all browser cache and cookies

  4. Try different browsers

How do I change someone from daily crew to weekly crew?

To change someone from a daily player to a weekly player select "Order Members" from the menu:

Beside the name of the person you would like to make a weekly crew member, select Weekly:

How do I login to the DTR?

How do I add/remove member(s)?

To Add members to your department, click on the + icon to the right of "Crew Members":

To Remove members from your department, select "Order Members" from the menu:

Select "Not In" to remove from view:

Why can't I access the DTR?

If you are having issues accessing the DTR please ensure:

  1. You have been invited to Croogloo

  2. Activated your account via your email invitation

  3. Clear all browser cache and cookies

  4. Try different browsers

How do I create a weekly timesheet?

DTRs submitted through the week can be generated into a Weekly Timesheet in your preferred payroll format.

To publish a Weekly Timesheet click submit, then Submit Weekly:

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