ACCOUNTING
ACCOUNTING
Where do I find the DTRs?
Where do I find the DTRs?
All submitted reports are distributed to the Accounting email address designated as ADMIN security group.
DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.
Where do I find the Weekly Timesheets?
Where do I find the Weekly Timesheets?
All submitted reports are distributed to the Accounting email address designated as ADMIN security group.
Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.
Who has access to DTRs?
Who has access to DTRs?
Invited department delegate have access to DTRs for their department only. Department delegate must be invited by account ADMINs to access DTRs.
ADMIN accounts access all departments.
Why didn't I receive an email for a specific department?
Why didn't I receive an email for a specific department?
All submitted reports are distributed to the Accounting email address designated as ADMIN security group.
If a specific department is missing, the report was not processed successfully requiring another attempt to submit. Since Accounting have ADMIN access, you can retrieve the report on demand:
Log-in to https://app.mycroogloo.com/
Switch to the required department
Review to ensure all times have been entered
Select "Submit" at the bottom of the page
Do I need to sign-in to Croogloo?
Do I need to sign-in to Croogloo?
All submitted reports are distributed to the Accounting email address designated as ADMIN security group, no further account registration or password set-up is required. Once the designated address is set, the reports will automatically publish to that email.
ADMIN
ADMIN
Where do I find the DTRs?
Where do I find the DTRs?
All submitted reports are distributed to the email address designated as ADMIN security group.
DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.
Where do I find the Weekly Timesheets?
Where do I find the Weekly Timesheets?
All submitted reports are distributed to the email address designated as ADMIN security group.
Weekly Timesheets can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.
How do I complete a DTR on behalf of a department?
How do I complete a DTR on behalf of a department?
Admins have access to all departmental daily time reports. If you wish to submit times on behalf of a department you may:
Log-in to https://app.mycroogloo.com/
Switch to the required department
Enter crew times
Select "Submit" at the bottom of the page
Why aren't I receiving the DTR emails?
Why aren't I receiving the DTR emails?
Please ensure that:
Reports have not been delivered to spam folder
You have been invited to the production on Croogloo as an Admin user
Check for a typo in the stored email address
Why isn't a crew member included on the report?
Why isn't a crew member included on the report?
They may be marked as "Not In". Please make sure that they are marked as either "Weekly" or "Daily".
To fix this, go to Order Members and select the appropriate report you wish the crew member to appear on.
How does someone still send distro without receiving DTR emails?
How does someone still send distro without receiving DTR emails?
Note: If you grant a user ADMIN permissions, they will receive the DTR reports - which is why we recommend creating the new security group with the permissions desired.
How do I invite a Department Head to complete DTRs?
How do I invite a Department Head to complete DTRs?
When adding the contact, select 'Send Invite' and grant DTR permissions. You can also go to the Security Groups page and add them to DTR there.
How do I remove Department Heads with DTR permissions?
How do I remove Department Heads with DTR permissions?
Navigate to the Security Groups page. Click the dtr group and select the person you wish to remove. Continue by selecting 'Remove Selected'
How do we delete dailies?
How do we delete dailies?
Want to remove someone from a daily report that was added by an HOD without deleting them from the system and their payroll data? Just leave their times blank when you submit the daily timesheet. You’ll see a “Missing Info” pop-up—choose "No. Mark them as Not In." This will automatically exclude all names with no times from the report. No need to mark each person individually—simply leave the fields blank and confirm “Not In.”
Right now, deleting dailies causes massive problems with payroll. When a daily is wiped, all their reports disappear, payroll records break, and suddenly people are chasing you to remember time entries from weeks ago. To avoid this chaos, we’ve restricted permanent deletion.
We get it: this is frustrating and not user-friendly. After years of suffering through bad software on set, the last thing we wanted was to create another pain point — but in prioritizing payroll integrity, we complicated your reporting experience. For that, we are truly sorry.
Here’s what you need to know:
Payroll data is critical. Maintaining accurate records is paramount.
We’re working on it. An update is coming in the next few weeks to make daily crew management simpler and less admin-heavy, without creating “black holes” for payroll.
In the meantime, we can help. If you need a daily removed:
Click Support.
Submit a request with your production name, department, and the daily to be removed.
Confirm if you want us to wipe all dailies across the production (all departments) or just specific entries.
Is wiping dailies reversible?
Is wiping dailies reversible?
Unfortunately, once dailies are removed, the process is not reversible.
This is exactly why we generally don’t allow daily crew to be deleted and why we don't offer it on the user system. We know this limitation is frustrating, however, the reason for this restriction is that when dailies are deleted, all of their associated reports are wiped. This is why we offer the "Not In" function, so that daily crew can be hidden while not working and strongly suggest using it instead of requesting to wipe dailies.
How can we remove someone without deleting their payroll data?
How can we remove someone without deleting their payroll data?
Want to remove someone from a daily report without deleting them from the system and their payroll data? Just leave their times blank when you submit the daily timesheet. You’ll see a “Missing Info” pop-up—choose "No. Mark them as Not In." This will automatically exclude all names with no times from the report. No need to mark each person individually—simply leave the fields blank and confirm “Not In.”
ADs
ADs
Where do I find the DTRs?
Where do I find the DTRs?
All submitted reports are distributed to the email address designated as ADMIN security group.
DTRs can also be sourced from the Documents module, in the Time Reports folder. The latest version for each day is stored in the folder.
Where is the DPR grid?
Where is the DPR grid?
DTRs contain a sheet dedicated to the DPR grid, compiling all times for departments submitted into a table on the final sheet of the report, labelled "DPR GRID".
CREW
CREW
I'm logged into an old Production instead of my current one
I'm logged into an old Production instead of my current one
If you are still logged in to an old production, navigate to the menu bar and select "Switch Production":
If you are having issues accessing your production please ensure:
You have been invited to Croogloo
Activated your account via your email invitation
Check url https://app.mycroogloo.com/
Clear all browser cache and cookies
Try different browsers
How do I change someone from daily crew to weekly crew?
How do I change someone from daily crew to weekly crew?
To change someone from a daily player to a weekly player select "Order Members" from the menu:
Beside the name of the person you would like to make a weekly crew member, select Weekly:
How do I add/remove member(s)?
How do I add/remove member(s)?
To Add members to your department, click on the + icon to the right of "Crew Members":
To Remove members from your department, select "Order Members" from the menu:
Select "Not In" to remove from view:
Why can't I access the DTR?
Why can't I access the DTR?
If you are having issues accessing the DTR please ensure:
You have been invited to Croogloo
Activated your account via your email invitation
Check url https://app.mycroogloo.com/
Clear all browser cache and cookies
Try different browsers
How do I create a weekly timesheet?
How do I create a weekly timesheet?
At the end of the week, once you hit "Submit" select "Submit Weekly" instead of "Submit Daily".
How do I remove a daily that I added?
How do I remove a daily that I added?
Want to remove someone from a daily report without deleting them from the system and their payroll data? Just leave their times blank when you submit the daily timesheet. You’ll see a “Missing Info” pop-up—choose "No. Mark them as Not In." This will automatically exclude all names with no times from the report. No need to mark each person individually—simply leave the fields blank and confirm “Not In.”
Right now, deleting dailies causes massive problems with payroll. When a daily is wiped, all their reports disappear, payroll records break, and suddenly people are chasing you to remember time entries from weeks ago. To avoid this chaos, we’ve restricted permanent deletion.
We get it: this is frustrating and not user-friendly. After years of suffering through bad software on set, the last thing we wanted was to create another pain point — but in prioritizing payroll integrity, we complicated your reporting experience. For that, we are truly sorry.
Here’s what you need to know:
Payroll data is critical. Maintaining accurate records is paramount.
We’re working on it. An update is coming in the next few weeks to make daily crew management simpler and less admin-heavy, without creating “black holes” for payroll.
In the meantime, we can help. If you need a daily removed:
Click Support.
Submit a request with your production name, department, and the daily to be removed.
Confirm if you want us to wipe all dailies across the production (all departments) or just specific entries.e
Is removing dailies reversible?
Is removing dailies reversible?
Unfortunately, once dailies are removed, the process is not reversible.
This is exactly why we generally don’t allow daily crew to be deleted and why we don't offer it on the user system. We know this limitation is frustrating, however, the reason for this restriction is that when dailies are deleted, all of their associated reports are wiped. This is why we offer the "Not In" function, so that daily crew can be hidden while not working and strongly suggest using it instead of requesting to wipe dailies.
How can I remove someone without deleting their payroll data?
How can I remove someone without deleting their payroll data?
Want to remove someone from a daily report without deleting them from the system and their payroll data? Just leave their times blank when you submit the daily timesheet. You’ll see a “Missing Info” pop-up—choose "No. Mark them as Not In." This will automatically exclude all names with no times from the report. No need to mark each person individually—simply leave the fields blank and confirm “Not In.”