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Forgot Your Password

Follow the steps below for login assistance.

Updated over a month ago

Please navigate to our login page at mycroogloo.com:

(or ui.mycroogloo.com for the New User Experience)

Click "Forgot Password" and then enter your username (your email address) and a recovery email will be sent to you.

Enter the temporary password from the recovery email and set a new password.

Please make sure your email and password are entered correctly.

If copy/pasting, make sure no extra spaces were included, which would result in the log-in failing.


Frequently Asked Questions

I forgot my password.

No problem. Navigate to the log in page (https://ui.mycroogloo.com/#/login) and click on "forgot password". You will be prompted to enter your email to receive next steps to creating a new password. A recovery email will be sent to you. Enter the temporary password from the recovery email and set a new password. Please make sure your email and password are entered correctly. If copy/pasting, make sure no extra spaces were included, which would result in the log-in failing.

How do I refresh my Croogloo cache?

This can be done by going to "Settings" and under "Production Settings". The first option is a "Refresh Cache" button.

How do I refresh my browser cache?

To clear your browser cache, go to the settings or options menu, find "Privacy," "History," or "Clear browsing data," and select "Cached images and files." Choose a time range (e.g., "All time") and confirm to clear the cache.

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