Please navigate to our login page at mycroogloo.com:

(or ui.mycroogloo.com for the New User Experience)

Click "Forgot Password" and then enter your username (your email address) and a recovery email will be sent to you.

Enter the temporary password from the recovery email and set a new password.

Please make sure your email and password are entered correctly.

If copy/pasting, make sure no extra spaces were included, which would result in the log-in failing.