No problem. Navigate to the log in page (https://ui.mycroogloo.com/#/login) and click on "forgot password". You will be promted to enter your email to receive next steps to creating a new password. A recovery email will be sent to you. Enter the temporary password from the recovery email and set a new password. Please make sure your email and password are entered correctly. If copy/pasting, make sure no extra spaces were included, which would result in the log-in failing.

You can "send invite" to any contact using the three-dot icon next to their name under contacts or directly from their contact card. This will promp you to select their Security Access Level. Choose Admin.

Removing an Admin can only be done through the Security Groups tab. Select Admin, find and select the person you would like to remove and click on Remove Selected.

Under Security and Groups, ensure that the user is listed as an Admin, and that all premissions are acurrately listed as RW for admins. Next, confirm with the User that they have validaded their User status through the invitation email sent upon invite. Also ensure the user clears their cache to erase any stale data.