When Experiencing any issues with Croogloo, we recommend going through our Troubleshooting Checklist article here.
Step 1: Start by navigating to our Support Page and scroll down and click on the Chat icon.
Step 2: Choose Create a Ticket then, select Report a Bug
Step 3: Start filling the form, and under Query Type choose Report a Bug.
Step 4: Include your production name and email, and specify the type of kit you're using. Use the drop down menu to narrow down the specifics of your issue and select the version of Croogloo you are using
Step 5: Summarize the issue you are experiencing and explain how your expected results differ from your actual results?
Details the steps taken when you encountered this error and when you attempted to replicate it - were there any discernible patterns?
Tell us about the scale of the issue you're facing, how many people have been affected?
Computer and browser version used, are important.
Remember, it's vital to provide as much detail as possible here to get the best support.
Step 6: Screenshots are extremely helpful. We encourage you to upload as many as possible. Whenever you experience an error, take a screenshot.
Create a ticket, and we'll be right with you. Thanks for using Croogoo!
Frequently Asked Questions
How do I report a bug?
How do I report a bug?
Have a question? Please fill out an Inquiry Form (available through the chat icon below)
Find a bug? Please complete our Bug Report (available through the chat icon below)
Something isn't working, what do I do?
Something isn't working, what do I do?
First step is to reboot your device. Just like humans, sometimes tech needs a rest.
Second, follow our Best Practice Guides for step by step instructions or go through our Troubleshooting Checklist.
Before contacting Support, please confirm if the error is present on an alternate login (i.e if using Production Office login, try your personal login.)
Is there a phone number to call for support?
Is there a phone number to call for support?
No. The fastest way to troubleshooting any issues is to follow the guides provided on our Support Site. If you can't find a solution through our articles, you can get in touch through the chat icon below.