If you're having trouble generating sides or if scenes are not displaying as expected, this guide will help you troubleshoot the issue. The usual suspects are the script parser and the file processor. Follow the steps below to resolve the problem.
Script Parser
Try to parse the script. You can do this by selecting 'Parse Script' from the script menu (the three-dot icon). This will update the data.
If there's no change, try again using a different version and color to ensure the file isn't blocked by a cache.
File Processor
Check the format of your script file. It should be a PDF, not an image file stored as a PDF. You can check this by clicking on the page
If the entire page highlights, it's an image file and this has caused a processing error.
Check for Cached Data
If scenes are not displaying as expected, it's possible that the file has cached data in the PDF. In this case, contact the script coordinator for an updated version to resolve the issue.
Still experiencing issues? We recommend submitting a support ticket in the available chat.
Frequently Asked Questions
How do I get script to show up when making sides?
How do I get script to show up when making sides?
You need to parse the script. You can do this by selecting 'Parse Script' from the script menu (the three-dot icon). This will update the data.
If there's no change, try again using a different version and color to ensure the file isn't blocked by a cache.
Why isn't my script parsing?
Why isn't my script parsing?
Check the format of your script file. It should be a PDF, not an image file stored as a PDF. You can check this by clicking on the page.
If the entire page highlights, it's an image file and this has caused a processing error.
Scenes are not displaying correctly?
Scenes are not displaying correctly?
If scenes are not displaying as expected, it's possible that the file has cached data in the PDF. In this case, contact the script coordinator for an updated version to resolve the issue.